Return Policy

Return policy

At Mittal Garments, we strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are happy to help guide you through our return process.

1. Return Window

  • You can return any unused and unwashed items within 30 days from the date of delivery for a full refund or exchange.

2. Eligibility for Return

  • To be eligible for a return, the item must be:
    • Unworn, unwashed, and in original condition.
    • In the original packaging with all tags and labels attached.
  • Items that are damaged, used, or altered will not be accepted for return.

3. Non-Returnable Items

  • The following items are not eligible for return:
    • Underwear, swimwear, or intimate apparel for hygiene reasons.
    • Sale items or clearance items.
    • Custom or personalized products.

4. How to Return

  • To initiate a return, please follow these steps:
    • Visit our Returns Center at MittalGarments.com/returns or contact our customer service team at support@mittalgarments.com with your order number and reason for return.
    • Once your return request is approved, we will provide you with a return shipping label and instructions.

5. Refund Process

  • Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
  • Once approved, the refund will be processed to your original method of payment within 5–7 business days.

6. Exchanges

  • If you would like to exchange an item for a different size or color, please contact us. You will receive a store credit to place a new order for the desired item.

7. Return Shipping Costs

  • If the return is due to a mistake on our part (e.g., wrong item sent or defective product), we will cover the return shipping costs.
  • For all other returns, the customer will be responsible for return shipping fees.

8. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 48 hours of receiving the product.
  • We will offer a full refund or exchange, including any return shipping costs.

9. International Returns

  • For international returns, the customer will be responsible for return shipping fees and customs duties. Please contact our customer service team for more details.

10. Contact Us

  • If you have any questions or concerns regarding our return policy, feel free to reach out to our customer support team:
    • Email: [contact@mittalgarments.com]
    • Phone: [+91 9785416850]
    • Address: Mittal Garments, [[WQ3G+54H, Hawa Sadak Rd, near Metro Station, राम नगर, Sodala, Jaipur, Rajasthan 302019]

Thank you for shopping with Mittal Garments!